If the product you purchased is not right for you, you may request a return or an exchange in accordance with the conditions below.

Return Period

For products purchased through our online store, and without prejudice to the statutory exceptions, you may exercise your right of withdrawal within 14 days of the date you receive the product.

In distance sales, the consumer has the right to withdraw within 14 days without giving any reason. 

Return Conditions

The product to be returned must be:

• Unused,
• Unwashed,
• Free of any modification or alteration,
• With its original tags still attached,
• Undamaged,
• In a condition suitable for resale.

Trying the product on in a reasonable manner solely to assess its nature, characteristics and fit does not by itself remove your right of withdrawal.

How to Request a Return

You can send us your return request within 14 days of the delivery date through the contact channel below:

Email: [Returns email address]
Phone: [Phone number]

Following your request, the return address and shipping details will be sent to you.

Return Shipping

Return shipments must be made through the contracted carrier below:

Contracted Carrier: [Yurtiçi Kargo / current carrier]
Return Code: [Code, if any]

Refunds

Once your returned product has reached us and the necessary checks have been completed, the refund process is initiated.

Refunds made under the right of withdrawal are issued in line with the statutory conditions, using the payment method originally used. The time it takes for the refund to appear in your bank account or on your card may vary depending on your bank.

Under the legislation, the refund must be made within 14 days once the relevant conditions have been met. 

Exchanges

Size or color exchange requests can be fulfilled subject to stock availability.

If the requested product is out of stock, a return can be processed for the existing product and a new order placed.

For exchange requests, you can contact us at:

Email: [Email]
Phone: [Phone]

Price Differences on Exchanges

If there is a price difference between the products being exchanged:

• for a higher-priced product, the difference is charged,
• for a lower-priced product, the difference is refunded to the customer.

Non-Returnable Products

Under the legislation in force, the right of withdrawal cannot be exercised for certain products. These may include, in particular:

• products specially prepared according to the customer’s personal request or measurements,
• products whose protective packaging or hygiene seal has been opened and which are unsuitable for return for health or hygiene reasons.

If a product falls within this scope, this information must be clearly stated on the relevant product page before purchase.

Incorrect or Defective Products

If your order arrives incorrect, incomplete or defective, please contact our customer service as soon as possible after receiving the product.

Once the matter has been reviewed, you will be informed of the return, exchange or other resolution process.