We manage every stage of the shipping process with care so that your orders are prepared attentively and reach you safely.

Order Preparation Time
Your order is prepared once your payment has been successfully completed and is handed over to the carrier within 7 business days at the latest. 

For made-to-order items, pre-orders or products with a delivery time that differs from the standard preparation time, the relevant period is stated separately on the product page.

Delivery Time
Once your order has been handed over to the carrier, delivery takes an average of 1–3 business days, depending on your city and district. 

Public holidays, campaign periods and carrier-related congestion may cause changes in delivery times.

Shipment Tracking
When your order is handed over to the carrier, shipment and tracking details are sent to the email address you used when placing your order.

Shipping Fee

Shipping within Türkiye is free of charge.

Delivery Address
Your order is sent to the delivery address specified when the order was placed.

If the delivery address needs to be changed after the order has been completed, please contact our customer service before the item is shipped.

Damage During Delivery
We recommend checking the outer packaging when you receive your parcel.

If the parcel is visibly crushed, torn or damaged, you may ask the courier to draw up a damage report.

For shipments made with a carrier chosen by the seller, the seller is responsible for any loss or damage that occurs until the product is delivered to the consumer. 

Undeliverable Orders
For orders returned to the seller due to an incomplete or incorrect address, the recipient being unreachable or the delivery being refused, we will contact the customer.

If reshipment is required, the applicable shipping terms will be communicated to the customer separately.